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Facial Recognition Keeps Catching Shoplifters Who Are Just Trying to Buy Vitamins
Ourtake
The system is never wrong, the store is never sorry, and the customer is left filing paperwork to prove they still exist.
What happened
Retail stores in the UK used AI facial recognition surveillance that wrongly flagged customers as shoplifters. Shoppers were forced to leave, one couple was accused of stealing despite not having visited the store for months, and affected people said they had little recourse beyond lengthy data requests.